Is your tea and coffee certified Fairtrade?
All of our tea and coffee that we currently source internationally is certified as Fairtrade. However, although Fairtrade certification guarantees that the product is produced under ethical conditions, it doesn’t necessarily mean that producers who are not Fairtrade certified are considered “unethical”. We are working hard on building direct trade relationships with some amazing ethical growers and women’s cooperatives who do not carry Fairtrade certification. October and November is currently coffee harvesting season in parts of Africa and Asia so you should see these products in stock by early 2017.
Is your tea and coffee certified organic?
All of the ingredients that we use are 100% certified organic. However, the organic certification process for a company is a little long and costly – and as a start-up social enterprise that donates half their money to charity – this has not yet been a viable option for us. We plan to gain official organic certification in 2017.
How do I know that your coffee capsules are really biodegradable?
Our Nespresso compatible coffee capsules are EN13432 certified as biodegradable and compostable. This means that they have been tested in Europe and passed the harmonized European standard for biodegradable materials. To gain EN13432 certification for biodegradable and compostable products, they must reflect the following four aspects: 1. Biodegradation: 90% biodegradation in less than two months to be achieved 2. Disintegration: fragmentation and complete loss of visibility in the final compost 3. Composition: A maximum rate defined volatile solids, heavy metals must be respected 4. Ecotoxicity: The quality of the compost should not be changed and the residue should not be toxic to the environment.
How do I dispose of my coffee capsule?
You can put your biodegradable coffee capsule in the compost or chuck it in the bin and it will biodegrade within 180 days – faster than a paper towel!
What are your biodegradable coffee capsules made from?
Our biodegradable coffee capsules are made from a patented plant based composite – so in laymen’s terms – they’re made from plants!
Why are your biodegradable coffee capsules wrapped in a sleeve?
Due to the nature of the biodegradable and compostable material and the packing process – the capsules must be wrapped (5 capsules per sleeve) to maintain the integrity and quality of the coffee. We are working hard to develop a sleeve made entirely from biodegradable and compostable material and this should be available in 2017. Watch this space!
How do I know that 50% of your profits are really being donated to charity?
At the end of every financial year we are committed to having our accounts independently audited. We will publish the findings along with our impact report. As we only launched in November 2016 – the first annual report is due in the second half of 2017. Watch this space!
Why have you chosen to partner with ChildFund Australia and the Australian Indigenous Education Foundation?
We have always been impressed with ChildFund Australia as an organization working to educate and empower children around the world. ChildFund works with local partners to implement long term (10 year minimum) projects that are culturally appropriate and well researched. We visited a few ChildFund projects on tea plantations in Sri Lanka and are proud to support their efforts to break the intergenerational cycle of poverty and exploitation through education. We also try to source Australian grown tea and herbs wherever possible and are committed to improving our own country and community. The Australian Indigenous Education Fund has a reputation for providing incredible opportunities and scholarships to indigenous children in financial need. We strongly believe that education is the key to unlocking potential, empowering communities, and changing the world for the better.
How long will my delivery take?
Orders are usually prepared and dispatched within 24 hours. Deliveries to metro areas take between 1-5 business days. Remote areas take a little longer. If you need your product in a hurry, contact us to arrange express delivery.
I haven’t received my parcel in the above timeframe?
Please contact us and we will follow up on it for you.
Can I ship my product to a PO Box?
Unfortunately our courier does not allow shipping to postal boxes.
What is your refund policy?
We really hope that you love our ethical and organic tea and coffee but if for any reason you are dissatisfied, please contact us here to arrange returning your product for a full refund.
Do you offer wholesale prices for bulk orders?
If you are interested in ordering bulk, please contact us and we will be in touch to discuss options.
Why is there bubble wrap in my package? Is it eco-friendly?
We wrap your items in bubble wrap so they are not damaged when the boxes are thrown around in transit, but fear not! We use EnviroBubble which made out of 40% recycled materials AND biodegradable. So throw it in the bin and it will break down quickly in the landfill - guilt free!